We start life (and our approach to our life offices) with one simple aim: to improve the returns to policyholders of closed funds. Both those we already own - and those we may yet buy
So our first priority is clear. To put in place the investment team and approach that will deliver that. That's mainly what we have been focusing on to date. Already with results
But, within that remit, we have other goals...
To sort out the service to policyholders. The systems we inherited were not good. This will take longer, but it's now in hand - along with some of the simple things that should make a difference right away
And to talk to policyholders in English - rather than gobbledegook. Again, it'll take a while to gradually re-write all the paperwork. But we're determined